Made by people who run venues
Bookings, memberships, the POS, parties, agreements and marketing, all working from one customer record. Made for any leisure venue: climbing walls, soft play, trampoline parks, adventure centres, waterparks and whatever yours is. Open all year or only for the season: a site that's closed costs nothing until you reopen.
Who's booked, what needs doing and what's waiting on someone, on one screen and in an email each morning.
We run climbing and adventure centres across more than one site. Everything here was built because we needed it on our own front desk first.
Sound familiar?
We've had every one of these at our own centres. Each is something the product does for you.
Agreements are signed on a phone before they arrive, by link or QR, and checked at the door. The desk only sees who hasn't.
The problemA party takes a diary, a deposit spreadsheet and three phone calls.SortedParents pick a package and pay the deposit online. Invitations, final numbers and the balance are asked for automatically.
The problemFood orders shouted through the hatch, and one goes missing.SortedEvery paid order appears on the kitchen screen with its table, choices and how long it's waited.
The problemPeople start booking online, then disappear.SortedThey get a nudge with their basket and a link to finish, and it stops by itself the moment they book.
The problemA voucher code gets used twice, or a membership payment fails and nobody notices.SortedGroupon and Wowcher codes work once. Payments that need chasing are on the dashboard each morning.
The problemYou close for the winter and still pay for software all year.SortedFreeze the site when you close and the fee stops. Build next season while it's shut, then go live on the day you choose.
Why they stay sorted: not six tools and a spreadsheet, one record
Each guest has one profile, and everything they do lands on it, wherever it happened.
What it does
See our top 100 features →Each one above opens its own page, with the detail.
Who it's for
Sessions with capacity, kids who need a grown-up's signature, a café by the door and a party room out the back.
How it works
Start in a few minutes and we finish the set-up with you, data and all, before you decide anything.
Your venue, the address you'd like, and who to send the sign-in to. Three short steps.
Your branding, sites and products, loaded with sample data so you can see it running. Then your customers and members come across from spreadsheets or exports, or straight from your current system's API: we have ready-made connections, and can build new ones.
Online checkout on your website, the POS on your tablets, staff invited with their roles. We stay alongside you through your first weeks.
Customers, families, memberships, passes, gift cards, credit, signed agreements and bookings come across from spreadsheets, or from a ROLLER or Rock Gym Pro export. Old membership and card numbers still find the person, and an import can be undone.
Pricing
Grows with you: add a site, add a fee. Nothing per user, nothing per feature, no set-up fee.
Small usage fees apply for the emails and texts you send and for Ask HQ, by volume. You see each month's usage in your settings before it's billed. Card processing is subject to volume.
A site frozen for the season costs nothing. Prices exclude VAT.
One fee per site, every month.
Ask HQ is extra, metered per use up to a monthly cap you set, or switched off.
A guide, before VAT. A seasonal site is billed from the day it goes live to the end of that month, then monthly until you freeze it.
Three levels. You only pay for the last one.
One sign-in for your team, one set of reports across everything, and one place for your settings. However big you get, there's one of these.
FreeIts own logo, colours, emails and website checkout. Customers and their consent belong to the brand, and are shared by every site under it.
Free, as many as you needIts own sessions, tills, kiosks, kitchen screens, stock and opening hours. This is where the work happens.
£365 a month eachWhy per site? A site is the fairest measure of how much you use. It means nothing per member of staff, so everyone can have their own sign-in; nothing per brand, so you can trade under as many names as you like; and nothing per feature, so a small venue gets the same product as a large one. Open another site and the fee grows with you; close one for the season and it stops.
Dedicated hosting, your data stored apart from everyone else's, or hosting in a particular region: tell us what you need and we'll put a price together for you.
Why it exists
We've run climbing and adventure centres across more than one site, and we know the juggling act: a booking system that doesn't talk to the memberships, a till that doesn't know who's already paid, a mailing list that's always out of date.
Questions
Settings > Import takes spreadsheets of customers and families, memberships, passes, gift cards, account credit, signed agreements, bookings and visit history, and reads ROLLER and Rock Gym Pro exports as they come. Where your current system has an API we can work with it for a faster move. We do the first import with you.
£365 per site per month with every feature in, plus usage: £1 per 1,000 emails, 6p per text message, and Ask HQ metered per use with a monthly cap you set. Card processing is subject to volume. No set-up fee, no contract and nothing per member of staff.
A browser. The back office works on a laptop or a phone; the POS, self check-in kiosks and kitchen screens run on any tablet or a TV with a browser. Nothing to install.
Yes. The online checkout sits on your website as a page or a pop-up in your colours, with your products, member prices and offer codes, and links straight to a date, product or time.
Cards are taken online in the checkout and on a card machine at the POS, which the sale waits for, through a card provider, so card details never touch our servers. A refund goes back to the card it was paid with. Cash, gift cards, vouchers, account credit and business accounts sit alongside, and one sale can be split across several.
Yes. A chat button on your website reaches whoever's available in the back office, with saved replies for the questions you get every day, and a reply follows anyone who's left by email or text. Parties, groups and schools can ask on an enquiry form, and each enquiry moves through your stages to a booking, with a quote they accept and pay on a link.
Good. Café and shop items are set up once and sold at every site, bookable products are copied between sites, each site counts its own stock, and reports can be per site or across all of them.
No. Freeze your site when you close and you pay nothing for it until you reopen. You're then billed from the day you go live to the end of that month, and monthly after that. Your set-up, customers and reports are all kept, and a site can stay frozen for up to twelve months.
Yes. A new site starts as Setting up: build your products, prices and checkouts, and share a private preview link with your team or agency. Orders made through a preview are tried and undone, so nobody can book by accident. You choose the day and time it goes live, and you're billed from then.
The monthly fee covers most venues. If you need dedicated hosting, your data stored apart, or hosting in a particular region, talk to us and we'll scope and price it for you.
Each venue's data is kept apart at the database level, every staff sign-in needs a second step, permissions deny by default, and there's an audit log of who saw and changed what. Guests' consent is kept per brand and honoured everywhere.
Yes. Your free trial starts with your venue set up and sample data loaded, so you can book, sell and check people in before any of your own data goes near it, with no card and no commitment. LeisureHQ was built by running it in real venues, so expect it to hold up.
Start your free trial
Sign up and we get your trial up and running: your venue, your branding, your sites, with sample data loaded so you can try everything straight away. We'll help you set up what you sell and import your data whenever you're ready.
