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Made by people who run venues.

Run your whole venue from one place.

Bookings, memberships, the POS, parties, agreements and marketing, all working from one customer record. Made for any leisure venue: climbing walls, soft play, trampoline parks, adventure centres, waterparks and whatever yours is.

Start your free trial See what it does
  • One login
  • Any tablet or phone
  • Your own branding
  • Set up with you

What it does

Everything a venue sells and runs, talking to each other.

Not six tools and a spreadsheet. A booking made online is the same booking the desk sees, the same name the kitchen gets, the same guest the marketing knows.

Bookings and online checkout

Sessions, arrival slots, classes and courses, sold on your own website, at the desk and on the POS. Capacity lives on the wall or the room, so nothing's double-booked. Guests name who's coming and sign before they arrive.

POS for entry, café and shop

One sale for a climb, a coffee and a chalk bag. Choices and sizes, stock that counts itself down, offers that apply themselves, tabs, table numbers, cash-up and gift cards, and card sent straight to the card machine. Guests can order food to their table from a QR code. Works on any tablet.

Memberships and check-in

Monthly, yearly and family plans with real benefits: free entry, member prices, classes included, at one site or across all of them. Freeze one for a while, move a payment date, change a price for everyone or new members only. At the door a scan checks the agreement, the payment and the competencies, and lets them in. Self check-in kiosks and gates too.

Parties, start to finish

The enquiry first: a form on your website or a call logged, moving through your stages with an owner and a next step, quoted and paid on a link. Then packages with food choices and extras, a deposit when they book, invitations with replies and allergies, every child signed for before the day, the kitchen told when the food's due, and a thank-you the day after.

Kitchen and bar screens

Paid orders show on a screen in the kitchen or behind the bar with their choices, table and how long they've waited. No paper tickets, no shouting through the hatch.

Marketing that knows your guests

Segments built from what people actually do, campaigns by email and text, and journeys you read top to bottom: before a booking, after a visit, a basket left behind, a friend referred. An email builder with your own look, blocks and colours, sign-up forms, offer codes and a chat on your website, all gated on consent.

  • Agreements

    Participation agreements signed on a phone, by QR or email, with a video if you like, checked at the door.

  • One customer record

    Every booking, visit, membership, payment, document and email on one record, with families linked.

  • Passes, gift cards and vouchers

    Ten-visit passes and bundles of sessions, gift cards as money or an experience, account credit, and Groupon and Wowcher codes used once.

  • Enquiries and quotes

    Parties, groups and schools asking, each moving through your stages to a booking, with quotes they accept and pay on a link.

  • Chat on your website

    A chat button on your site answered from the back office with saved replies, following a visitor who's left by email or text.

  • Several sites

    Items sold at every site, products copied between them, stock counted at each, reports per site.

  • Reporting and accounts

    Takings, revenue, attendance, stock and retention, reports you build and have emailed, a summary each morning, and a daily journal for your accounts software.

  • Ask HQ

    Drafts emails and descriptions, describes a segment in plain English, answers questions about your venue, and answers website chats out of hours if you let it.

See our top 100 features

Who it's for

Made for any leisure facility.

Anywhere people book, turn up, sign and play: sessions with capacity, kids who need a grown-up's signature, a café by the door and a party room out the back. These are a few we've put together with demo data, so you can see how yours might look.

  • Climbing walls

    Bouldering sessions, intro courses, coaching, kids' clubs and belay competencies.

  • Soft play

    Play sessions, toddler mornings, family memberships and birthday parties.

  • Trampoline parks

    Timed jump sessions with capacity, freestyle classes, squads and parties.

  • Adventure centres

    High ropes, instructor-led sessions, courses and junior clubs.

  • Waterparks

    Splash sessions, swim school, private lessons and pool parties.

  • Leisure centres

    Swimming, fitness classes, court hire, gym inductions and memberships.

  • Ice rinks

    Public skates, skate hire, lessons by level, discos and parties.

  • Play farms and attractions

    Day tickets, timed entry, annual passes, animal encounters and parties.

  • Your venue

    Ice rinks, go-karts, inflatable parks, leisure centres, farms with a play barn: if people book and turn up, it fits. Start your free trial and we'll set it up around what you do.

    Start your free trial →

How it works

Set up with you. Run by you.

Start your free trial in a few minutes and we finish the set-up with you, data and all, before you decide anything. From there it's your venue, run your way, with us alongside.

  1. 1

    Start your free trial

    Your venue, the address you'd like, and who to send the sign-in to. Three short steps on the form below, and your trial is on its way.

  2. 2

    Set up with you

    We finish the set-up: your branding, sites and products, loaded with sample data so you can see it running before you touch a thing. Then your customers and members come across from spreadsheets or exports, and where your current system has an API, through that, for a faster move.

  3. 3

    Go live, your way

    Online checkout on your website, the POS on your tablets, staff invited with their roles. We guide best practice from running venues ourselves and stay alongside you through your first weeks, but you know your product better than anyone, so how it's set up is your call.

Pricing

One monthly fee per site. Every feature in.

£365per site, per month

No modules to unlock, no tiers and no charge per member of staff: bookings, memberships, POS, parties, agreements, marketing, reporting and Ask HQ are all in from day one.

Emails
£1 per 1,000
Text messages
6p each
Ask HQ
Per use, with a cap you set
Card processing
Subject to volume

Each month's usage is shown in your settings before it's billed. Prices exclude VAT.

Start your free trial

  • Per site, per month

    Grows with you: add a site, add a fee. Nothing per user, nothing per feature, no set-up fee.

  • Every feature included

    Every area, every update, every help article, from day one.

  • Onboarding with you

    We set it up with you and guide best practice; you stay in charge of how your venue runs.

  • A faster move

    Customers, members and history imported from spreadsheets, exports or your current system's API where it has one.

  • Ask HQ on your terms

    Metered per use, with a monthly cap you set in your settings, or switched off altogether.

  • No contract to sign

    Month to month. Leave whenever you like, and take your data with you.

Why it exists

We built it because we needed it.

We've run climbing and adventure centres across more than one site, and we know the juggling act: a booking system that doesn't talk to the memberships, a till that doesn't know who's already paid, a mailing list that's always out of date, and the same family typed in four times over.

So we built what we wished we'd had, and ran our own sites on it first: on the front desk on a busy Saturday, in the café, and in the office at the end of the month. That's why LeisureHQ starts from the customer, why the desk, the kitchen and the marketing all see the same thing, and why it works on the phone in your pocket.

A look inside

The real thing, running on a sample venue.

Click any screen to see it bigger.

  • Today at a glance: who's expected, who's in, what's been taken.
  • The POS: entry, café and shop in one sale.
  • Online checkout, on your own website, in your colours.
  • One record for every guest, with their family, history and agreements.
  • Enquiries moving through your stages, each with an owner and a next step.
  • A journey: what's sent when, who's waiting at each step, and where it splits.
  • The kitchen screen: what to make, and how long it's waited.
  • A party's guest list: replies, allergies and who's signed.
  • The email editor: your look, blocks and colours, previewed as it's sent.

Questions

The ones we get asked first.

Something else? email us

How do we get our existing customers and members across?

Settings > Import takes spreadsheets of customers and families, memberships, passes, gift cards, account credit, signed agreements, bookings and visit history, and reads ROLLER and Rock Gym Pro exports as they come. Where your current system has an API we can work with it for a faster move. We do the first import with you.

What does it cost?

£365 per site per month with every feature in, plus usage: £1 per 1,000 emails, 6p per text message, and Ask HQ metered per use with a monthly cap you set. Card processing is subject to volume. No set-up fee, no contract and nothing per member of staff.

What does it run on?

A browser. The back office works on a laptop or a phone; the POS, self check-in kiosks and kitchen screens run on any tablet or a TV with a browser. Nothing to install.

Can guests book from our own website?

Yes. The online checkout sits on your website as a page or a pop-up in your colours, with your products, member prices and offer codes, and links straight to a date, product or time.

What about card payments?

Cards are taken online in the checkout and on a card machine at the POS, which the sale waits for, through a card provider, so card details never touch our servers. A refund goes back to the card it was paid with. Cash, gift cards, vouchers, account credit and business accounts sit alongside, and one sale can be split across several.

Can guests ask us questions?

Yes. A chat button on your website reaches whoever's available in the back office, with saved replies for the questions you get every day, and a reply follows anyone who's left by email or text. Parties, groups and schools can ask on an enquiry form, and each enquiry moves through your stages to a booking, with a quote they accept and pay on a link.

We have more than one site.

Good. Café and shop items are set up once and sold at every site, bookable products are copied between sites, each site counts its own stock, and reports can be per site or across all of them.

Is our data safe?

Each venue's data is kept apart at the database level, every staff sign-in needs a second step, permissions deny by default, and there's an audit log of who saw and changed what. Guests' consent is kept per brand and honoured everywhere.

Can we try it before we commit?

Yes. Your free trial starts with your venue set up and sample data loaded, so you can book, sell and check people in before any of your own data goes near it, with no card and no commitment. LeisureHQ was built by running it in real venues, so expect it to hold up.

Start your free trial

Your venue, set up and ready to try.

Sign up and we get your trial up and running: your venue, your branding, your sites, with sample data loaded so you can try everything straight away. We'll help you set up what you sell and import your data whenever you're ready.

  • Nothing to install
  • No card, no commitment
  • Your own data imported when you're ready
  • Onboarding and best practice from people who run venues
  1. 1. Your venue
  2. 2. Your address
  3. 3. You

No card, no commitment. Nothing to install.